Refund policy

BROEIGH RETURN & REFUND POLICY

At BROEIGH, every piece is produced with intention. Because many of our garments are produced specifically for each order, we ask that you carefully review your size, color, quantity, and shipping information before completing your purchase.

RETURNS & EXCHANGES

Unless an item arrives damaged, defective, misprinted, or incorrect, BROEIGH does not accept returns or exchanges for buyer’s remorse, incorrect sizing, or an incorrect color or product selected by the customer.

Please review the product description and available sizing information carefully before ordering.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or you receive an item different from what you ordered, please contact us within 14 days of delivery.

Please include your order number, a description of the issue, and clear photographs showing the item and the problem. After reviewing the claim, we may provide a replacement or refund, as appropriate.

CANCELLATIONS & ORDER CHANGES

Orders enter production quickly. Cancellation or modification requests must be submitted as soon as possible after an order is placed.

Once an order has entered production, we cannot guarantee that it can be changed or canceled.

REFUNDS

Approved refunds will be issued to the original payment method. Processing times after a refund is issued depend on your bank or payment provider.

Original shipping charges are generally non-refundable unless the refund results from an error with the order or another circumstance where BROEIGH determines a shipping refund is appropriate.

LOST OR UNDELIVERABLE PACKAGES

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us promptly if tracking indicates a delivery problem.

Packages returned because of an incorrect or incomplete customer-provided address may require additional shipping charges before they can be resent.

CONTACT

Questions regarding an order, return, or refund may be sent to:

BROEIGH
customerservice@broeigh.com

WEAR YOUR PRESENCE.